Redemption Community World Ministries, Inc.

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Order Policy

Last updated: 09/01/08

Ordering Information

·        Satisfaction Guarantee

·        Changing an Order

·        Order Status

·        Phone Orders

·        Donations

·        Membership

·        Placing Orders

·        Services

 

 

 

 

Satisfaction Guarantee

100% Money Back Guarantee On All Products

Shop from home with the comfort of knowing that your order is backed by a 100% Money Back Guarantee. This 30-Day Guarantee gives you adequate time to decide if the product your order meets your exact specifications.  If for any reason you need to return or exchange an item, just contact our Customer Service department within 30 days of your purchase date and you're done!

Membership  

Please refer to our membership policy by clicking here.

Donations

Our customers are welcomed to make donations to our community programs for any specific project at any time.  Please note that there is no refund on donations, all donations are final.

Changing an Order

If you need to cancel your order, contact Customer Service. Please include the order number of the item that you would like to cancel to ensure accuracy.

If you have already completed an order and wish to add an additional item to your order, you will need to cancel your initial order and place a new order. Contact Customer Service for assistance. Please include the order number of the item that you would like to cancel to ensure accuracy.

 Please note, if your order has already been processed, you may not be able to cancel or modify it.

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Order Status

Check the status of any of your orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your order.

When you click on Order Status, you will be prompted to sign in with your email address and password. An order summary page will provide you with detailed information about your current or past orders. If your order has not been processed you may modify or cancel your order from this page.

If your order has been shipped , you may track it using links provided in your order detail. It may take up to one (1) business day for your information to be posted on the carrier’s website.

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Cancel an Order

Please submit any cancellation via email to Customer Service, or call on our business phone at 347-404-5902. during our business hours

All email cancellations must provide us with the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. It is important to provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to assist you with the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the cost of the merchandise minus shipping.

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Placing Orders

Phone Orders

Don't feel comfortable ordering products online? No problem! redemptionworld.org accepts orders over the phone.

To order by phone, please call us at  347-404-5902 during our customer service hours. Before calling, please note the Product Numbers of the items you wish to order. To find the Product Number, simply click on the item you wish to order and locate the Product Number below the item name (such as White T-shirt).

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